Frequently Asked Questions
Everything you need to know about styling your furry best friend.
How do I determine the right size for my pet?
We provide a detailed size chart on every product page. We recommend measuring your pet's neck, chest girth, and back length, then adding two fingers of space for comfort. If your pet is between sizes, we suggest sizing up.
What is your return policy for pet apparel?
We offer a 30-day return policy for all unworn and unwashed items with tags still attached. For hygiene reasons, please ensure the garment is free of pet hair before returning it to us.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your pet's new outfit for a special occasion.
Are your pet clothes machine washable?
Most of our fashion items are machine washable on a gentle cycle with cold water. However, for items with sequins, embroidery, or delicate knits, we recommend hand washing and air drying to maintain the garment's quality.
Do you offer international shipping?
Yes, Besties Pets ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at the time of checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as 'buy now, pay later' options through Klarna and Afterpay.